How to download/install the software:
§  Check to make sure that you have Adobe Acrobat Reader 6.0 or above and Java SE Runtime Environment 5.0 or above installed on your computer, If not they can be easily downloaded/installed  from the below links:
o   Adobe acrobat reader 9.0 from Adobe.com <http://Adobe.com> website or can be downloaded & installed from:<http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US.exe>
o   JRE 5.0 from Sun.com <http://Sun.com> website or can be downloaded & installed from:<http://www.java.com/en/download/index.jsp>

§  Once the above two software are installed/available; you can unzip the EIDA Preregistration file and click on the software file to install.
§  After installation, you shall see an icon on your desktop with EIDA LOGO, click on it and enjoy after selecting your preferred language setting.
§  Please make sure you fill the maximum fields you can (even optional fields when possible), once you reach the last step, a PDF file shall be generated and opened for you to either print on LAZER PRINTER (it’s the Barcode technology requirements for quality) or save in order to print it at another location.
§  Once printed and prior to closing the application, you will be able to modify your entries, if closed you will have to retype the information again.
§  At this stage, make sure to approach any registration center in the UAE regardless of your location or permit issuing Emirate; no appointment is required to come and register. (Make sure you have your 2D barcode application, original valid passport with valid residency permit for residents and original Family book for UAE Nationals.



Questions/concerns:


-          Are the RTA offices and Immigration offices included?
o   Am not understand the question, but this form can be fully filled and printed without the need to drop it at any other location, once done please make sure you have all the require official documents and visit any of Emirates Identity Authority Center. If your question was about our locations then you can visit the website and click on Registration centers and you shall find the centers details including Google Map.

-          Consequences of not registering on time?
o   Please read the attached Enrollment Strategy Document.

-          Upgrade your appointment system?
o   EIDA is the first ever Government organization to offer appointment system to get services. And our appointment system was updated on November 17^th, 2008. The appointment is not a mandatory requirement for registration. And it was slow to due to the pre-registration application demand. As an add-on service we have offered only half of the registration center capacity to the appointment system, and since it was launched in July 2008 almost all the appointments in major centers has been fully booked. As such walk-in is the only solution now to get registered and our centers open from 7:30 Am. And we are not responsible for people waiting in queue prior to this time.

-          Please clarify who will be liable to bear the payment of our EIDA registration fee, is it our Employer or we employees?
o   EIDA is executioner of the Law; and as per the Decree # 9 of 2006, we are suppose to collect fees from each individual, and thus it’s not EIDA responsibility to decide who is liable for this fees. Some companies paid for their employees, some paid 50% some 100%, and some did not pay any. So no mandate forces the Employer to pay the fees for his employees but he is responsible by LAW to make sure they have registered.

-          Please advise to me how i apply the EIDA and please send the Application?
o   Please read the attached registration process document.

-          I have kids below 15 years old (daughters have 9 years and son 5 years) do they have to register?
o   Please we need to distinguish between registration and obtaining/issuing an ID Card. The LAW says all ages are mandated to register and it’s the responsibility of the household to make sure that this takes place; but the issuing of the ID Card is optional for Kids below 15, thus they must come to EIDA center with the application form and register, we recommend to issue an ID Card for the kids as some services going to be enabled through it (feed of registering kids below 15 is free, but fees for issuing ID Card is 50 AED for all kids below 15 regardless of nationality)

-          After Applying for the Pre-registration form with Emirates Post Office; how many days it will take to receive the call for appointment?
o   Emirates Post Office are not responsible to set appointment, it’s an electronic online system and individual must check the system for availability if any, else come to the nearest center on walk-in basis.

-          I arrived in the UAE approximately 3 months ago. Once I received my residency about 4 weeks ago, I applied for my wife. However, her application is still in process. I was wondering what will happen if she is issued her residency after the December 31, 2008 deadline. Can you please clarify?
o   Emirates Identity Authority registers residents with valid residency permit only, thus if you expect that her application will take long, then you need to register alone and then when she obtain her residency she will be welcomed to come and register even if its after the end of this year.

-          Who is included to register and what are the deadlines?
o   Please refer to the attached Enrollment strategy document, and if you are still having doubt then we recommend that you come and register, we do not send anybody back that desire to register regardless of their professional status.

-          I am a resident with UAE resident visa having a freezone company in Ajman. I read on your website that those with resident visa need this ID card before 1st Jan 2011? Is this true?
o   Fines set by the LAW shall not apply on residents until the end of 2010, but registration shall be aligned with EIDA strategy according to the category it specify and the allocated timeframe. So far we have the support of many government, semi-government and private sector that will require the ID Card from individual after their registration deadline expire in support for this national initiative. As for UAE Nationals, by Law no services shall be provided to them without the ID Card starting Jan 1^st, 2009.

-          Can you supply my organization with the Mobile registration service?
o   Unfortunately we have long queue of organizations already since August 2008, and we are trying to commit to this service but with the rush and the deadline approaching, we are not going to be able to provide the service to new request until 2009.